Article 1: General provisions
The e-commerce website’s of Tiger Fire, a proprietorship with registered office at 9990 Maldegem - Belgium, VAT BE 0675.392.390, (hereinafter ‘Tiger Fire') offers its Customers the opportunity to purchase products from its webshop online.
These Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the webshop of Tiger Fire, the Customer must expressly accept these Conditions, by which he agrees to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by Tiger Fire.
Article 2: Price
All stated prices are expressed in EURO, always inclusive of VAT and all other duties or taxes that are required to be paid by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer are not binding Tiger Fire. Tiger Fire is only bound by an obligation of means with regard to the correctness and completeness of the information provided. Tiger Fire is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact us in advance by info@tigerfire.be.
The offer is always valid while stocks last and can be adjusted or withdrawn at any time by Tiger Fire. Tiger Fire cannot be held liable for the unavailability of a product . If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
The Customer can place orders in the ways offered on the website.
The Customer is obligated to accept the General Terms and Conditions before the conclusion of a Contract, in the absence of which the Contract will not be concluded. Placing an order through the web shop and checking the box next to the text: “I have read and agree to the Website “General Terms and Conditions” is considered acceptance of the General Terms and Conditions.
The Customer has the choice between the various payment options offered on the website.
Tiger Fire is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Articles ordered through these webshop’s will be delivered in Netherlands, France, Luxembourg, Germany, Spain, Portugal, Italy, Denmark, Switzerland and Austria.
Tiger Fire will deliver the Product(s) by sending it to the Customer or its representative. Up to the front door or drive way on the ground floor. Goods will not be made and/or shipped until payment is credited to our account. Delivery costs are listed on the website.
If the Customer has provided an incorrect address for the delivery or is not at their address at the moment of delivery to receive their shipment. Supplier has the right to charge extra delivery costs to the Customer.
Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the place of residence of the Customer within 30 days of receipt of the order.
If a Product cannot be delivered, the Customer will be notified within thirty (30) days. In that case, the Customer has a right to terminate the Contract without any money being due. The Customer has no right to claim damages. In case of termination in accordance with this Clause, Tiger Fire will refund the amount paid by the Customer as soon as possible, but at the latest within fourteen (14) days after termination.
Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported immediately by the Customer to Tiger Fire and must be noted on the CMR of the transportation company. A picture of the CMR with the remark must be taken and sent to info@tigerfire.be immediately but no later than 24hrs after taking delivery. This must be done first before filling in the complaint form. If damage is not mentioned on the CMR slip and is not reported within 24hrs then no claims can be made with the transporter for shipping or handling damage.
The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has acquired physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Tiger Fire.
The Customer is obliged to accept the Products at the agreed place/places at the moment Supplier delivers them or has them delivered or at the moment they are made available to the Customer according to the Contract. If the Customer fails to do so, the Customer shall bear the resulting costs thereof, including the shipping costs.
If the Customer refuses or neglects to provide information or instructions that are necessary for delivery, the Products destined for delivery will be stored at the expense and risk of the Customer.
Article 6: Retention of title
The delivered articles remain the exclusive property of Tiger Fire until full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title of Tiger Fire, e.g. to anyone who would seize the not yet fully paid items.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from Tiger Fire.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day:
"on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the good.";
"on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.";
"on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last shipment or part.".
To exercise the right of withdrawal, the Customer must email Tiger Fire (info@tigerfire.be) of his decision to withdraw from the contract. The Customer can use the COMPLAINT - RETURN FORM for this, which can be found on the website. We cannot credit anything without a fully completed form, sent via email and together with the returned product.
To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return the goods, in accordance with the reasonable and clear instructions given by Tiger Fire, without undue delay and in any event not later than 14 calendar days from the day on which he communicates his decision to withdraw from the contract to (Tiger Fire, Aalterbaan 238B, 9990 Maldegem – Belgium). The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
If the Customer exercises its Right of Withdrawal, the Customer will be responsible for the cost of the return shipment.
If the returned product has diminished in value in any way, Tiger Fire reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only articles that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If, at the end of the withdrawal period (14 calendar days), the Customer has not exercised its Right of Withdrawal, expressed its will to do so or has not returned the Product(s) to Tiger Fire, the purchase is final.
Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Tiger Fire will not be refunded.
Tiger Fire will refund the Customer using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.
The Customer cannot exercise the right of withdrawal for:
the supply or provision of goods or services whose price is subject to fluctuations in the financial market that are beyond the influence of Tiger Fire and which may occur within the withdrawal period;
the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
the delivery of goods which, due to their nature, are irrevocably mixed with other products after delivery;
agreements where the Customer has specifically requested Tiger Fire to visit him in order to carry out urgent repairs or maintenance there;
contracts concluded during a public auction.
